FAQ

New England Carpenters Benefit Funds



Question: How do I make it easy to access the member self-service site from my mobile device?

There are a few ways to do this:

You can save a shortcut in the form of a home screen icon on your mobile device.
Once you have registered for and activated your member self-service account, it is a good idea to save a shortcut to the mobile site address (https://selfservice.carpentersfund.org) to the home screen on your mobile device (it will look like an app icon). We have provided a few links to instructions and demonstrations found on the web that clarify how to complete this action. Please note that the instructions will vary across both device and browser so you will want to take that into consideration when you review the materials, below.

If you have an Android device, you can find the instructions here.

If you have an Apple device (iphone, ipad, etc), you can find the instructions here.

Please note that, in some instances, this option might not be available on the device, but this is not a limitation of the member self-service app.

You can save the mobile site as a Bookmark in your preferred browser.
The member self-service site is a mobile website that can be accessed via the web address- https://selfservice.carpentersfund.org. Like most other websites, you have the ability to save the mobile site as a bookmark and access it through a browser on your mobile device or desktop.

Question: What are the ways in which I can access the member self-service site?
You can access the self-service site from any internet-connected device by pointing your browser to: https://selfservice.carpentersfund.org
Supported devices include:


Question: How do I update information on my Profile Page?
Currently due to Fund Office policy, we are unable to accept/update/change personal or sensitive information via the mobile site. If you see information on this page that looks out of date or inaccurate, please contact the Fund Office at 1-800-344-1515 or by email at memberdata@carpentersfund.org.

Question: Why would my Profile Page Information look different than I would expect?
Profile information is pulling directly from the benefit administration system that the Fund Office uses to process your benefits. If you would like to change/edit/update this information, please contact the Fund Office.

Question: What is included in the Annuity Balance figure that appears on the Balances page?
This is your net annuity account balance which includes contributions, interest, bonus amounts, etc through prior day’s end. The Annuity Balance reflected is reduced by any outstanding principal balance on loans.

Question: What is the Estimated Monthly Pension Amount?
This amount reflects what your base benefit amount would be at normal retirement age. This number does not take payment option calculations into consideration. This amount assumes that you are vested in the plan and will show an amount regardless of vesting date. IF you are currently a pensioner (collecting a pension benefit), this amount will NOT reflect your current monthly pension benefit amount. It will still reflect an estimated base benefit amount calculated to normal retirement age.

If you have questions about your estimated monthly pension amount, please contact the Pension and Annuity team at 1-800-344-1515 or by email at pensionannuity@carpentersfund.org.

Question: Why would my Vacation Fund Balance visible on the member self-service site differ from the vacation check amount that I receive in December?
The Vacation Balance field reflects your vacation fund balance as of prior day’s end. This amount is not necessarily the amount you will receive in your vacation check because that check is cut according to Vacation Fund Plan rules. If you have any questions about these amounts, please contact the Fund Office at 1-800-344-1515 or by email at membersupport@carpentersfund.org.

Question: What is included in the Annuity Loans Outstanding amount?
The Annuity Loans Outstanding amount is the sum of the principal balances outstanding on all active loans as of prior day’s end.

Question: When can I expect my loan payment to be reflected in my loan balance?
Normal loan payment processing occurs within two business days. If you have any questions about this or if your balance does not seem to be up to date (under this definition), please contact the Fund Office.

What if my Hours are incorrect or not showing up?
All hours that have been worked and paid by your employers should be reflected within 24 hours. If you see something that appears to be incorrect, please contact the Fund Office. If you are looking for hours from out of state, those can be delayed for up to 30 days. For details, please contact the Fund Office.

What if my Health eligibility information looks different?
The health eligibility section of the mobile site reflects your current health eligibility status and plan information as recorded in the system. If this information looks out of date or incorrect, please contact the Fund Office.

What if my dependent information looks incorrect?
Dependent information reflects what is recorded in the system. If this information looks out of date or incorrect, please contact the Fund Office.

What if my Pension credit information looks different?
Pension credit information reflects what is calculated by the system. If this calculation looks incorrect or out of date, please contact the Pension and Annuity team by phone at 1-800-344-1515 or by email at pensionannuity@carpentersfund.org.

What if my Annuity account information looks different?
The Annuity Account Balance that is reflected on the Balance page is your net annuity account balance. This balance includes contributions, interest, bonus amounts, etc through prior day’s end. The Annuity Account Balance reflected is reduced by any outstanding principal balance on loans. If this amount looks out of date or incorrect, please contact the Fund Office.

What if my Annuity loan information is different than what I expected?
Annuity loan information will be reflected on the Balances page IF you have outstanding annuity loans. You will see the number of outstanding annuity loans as well as the outstanding loan balance (in total). If this information looks out of date or incorrect, please contact the Fund Office.

Question: What is the purpose of this member self-service site?
The purpose of the member self-service site is to provide better service with greater efficiency. We hope to accomplish this by:

Question: What is my UBC or EMP number and where do I find it?
Your UBC, EMP or OFC number is a unique personal identification number that is assigned by the Fund Office and used in the context of the benefits administration system. If you are a member of the Brotherhood of Carpenters, you will have a UBC number. This number can be located by checking your UBC card or by calling the Fund Office. If you are a new member, the Fund Office may need to assign you a UBC number. If you are an employee of the benefit fund offices, locals, training fund or other, you will have an EMP or OFC number that you can locate by contacting the Fund Office.

Question: Why do I keep getting the message that my password is weak?
As part of the registration process, you are required to set a “strong” password. The password strength requirements are as follows and can also be found above the password text boxes on the registration page: Must be 8 characters long, and must have at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 symbol (!@#$%^&).

Question: Is this part of the new system (V3)?
The member self-service mobile site reflects real time (from 24 hours’ prior) information as it is presented in the benefits administration system (V3). The mobile site, though, is not a Vitech product. Rather, it leverages an off-core system that has been set up and configured for the mobile site by MIDIOR consulting. This ensures maximum security and protection of your personal and benefit information.

Question: Who is MIDIOR consulting?
MIDIOR Consulting is a third party vendor that has been contracted to help the Fund Office transition and upgrade their benefits administration system. This includes setting up the off-core database that runs the member self-service mobile site. For more information, please visit their website: http://www.midior.com/index.aspx.


Fund Office Contact Information:
New England Carpenters Benefit Funds
350 Fordham Road
Wilmington, MA01887
Mon-Fri: 8:30 AM- 4:30 PM
Phone (for benefits information): 800-344-1515
Phone (for technical assistance): 978-253-5134
Email: membersupport@carpentersfund.org